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“Price match???”

written by on 28/11/2013

Booked with VH on the strength of their brand and because they offer a Price Match Guarantee. Inevitably found the same holiday much cheaper elsewhere (including Virgin flights). But trying to get VT to honour the Price Match was a major challenge- lots of phone calls, even a visit to one of their Travel Centres to have some documents scanned and sent to their Service Centre. Of course the Travel Centre didn't have scanning facilities so more wasted time.

Final conclusion was a rejection because I had make the mistake of booking less than 12 weeks before departure. Silly me. Not that it says this in the contract but this doesn't seem to matter.

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