written by on 28/11/2013
I ordered the Hypnia "premium" memory foam mattress using a voucher deal. £750 mattress for £180 ... bargain it is not ! The mattress that arrived did not in any way match the description of the product on their website and despite a week of emailing them, they refuse to sort this out, saying I have to pay for the return postage and lose 15% for the mattress disposal.
The most shockingly bad customer service and in my view, not a professional company. Stay far far away !!