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★★★★★

“Customer service lives!”

Written on: 27/11/2013 by The-Pointer (1 review written)

My trusty pair of walking boots failed so popped into my local Go Outdoors as they were close by and have a wide selection of boots.

Bought a pair of Brasher Hillmaster ll GTX boots based on general reviews, but had found them advertised cheaper elsewhere. I mentioned this to the sales assistant, who verified the price and then beat it by 10% - just as promised.

When I tried my new boots on indoors at home, I realised that I had bought a size too small. Returned them to the Sheffield branch and they were promptly changed - no problem (even though I had removed the tags).

Excellent!