Written on: 27/11/2013
Booked up through Hays Travel to Benidorm from 19/11/13-26/11/13 To the Magic Cristal Park Hotel been going to this hotel for around 20 years now and when we arrived at the hotel to check in Hays Travel had booked us into a promotional room which they didn't tell us about when booking,room was terrible couldn't move in it was that small and was also looking at a brick wall. Went straight back to reception and was told that's what Hays had booked us. As we had been staying there so often the girl told us it would be a extra 14 euro per night per couple or a upgraded room. Receptionist spoke to manager and he agreed to a upgraded room free of charge as we are regular customers. Under no circumstances should you use HAYS TRAVEL!!! This is how they treat there 10% loyalty customers.