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“Leaking Shoes Great Service”

Written on: 27/11/2013 by Chas17 (1 review written)

9 months ago I bought a pair of classic waterproof shoes. I wore them almost every day for a couple of hour when walking the dog on the beach. They were really comfortable from day one and until they started leaking recently had no problems. The underside had split from the heel to the arch - looked like a failure between two different materials. Phoned the company who immediately offered a refund or replacement in the New Year when more stock arrived and asked that I returned the defective shoes. I chose the refund and with money credited to my bank account and today I received a cheque for the return postage. All in all a painless experience in which I was dealt with by courteous and helpful staff and I will not hesitate to deal with Cotton Traders in the future and recommend them if asked.

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