Written on: 26/11/2013
I have shopped with Brandalley before when they were a good company, but in the last year or so they have become unreliable. I can compare the service with the likes of Zulily and Secretsales who are a similar set up of discount shopping.
The orders are late, the returns take weeks for them to process (even with chasing up and providing proof of delivery and tracking showing they've received them!).
If you try to cancel an order because of it being late, they miraculously say it's been dispatched and they can't cancel it - cue a 4 week wait for your money back and trips to the Post Office to return it!
It is just not worth the hassle. There are many more websites out there offering better service.