Written on: 26/11/2013 by M.Henry (7 reviews written)
Last week we dealt with southall travel for the 5th time for booking our 2014 holiday to india and our experience has been with no (major) problems. Being budget holidaymakers low price is the most imp factor for us. and while they may be average when it comes to service they are able to beat most (or all) of their rival agencies in terms of prices. To ensure that we have no issues due to their average to moderate service levels we remain extra careful with respect to their small prints and policies, exchange emails at every step and get them acknowledged, and that they provide what they promise us they would for the price. Although we have always booked our holidays with the same agent (jason) all these years who has been thorough professional we don’t proceed without written communication to be on safer side.