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“Do not use - go direct”

written by Loz_bad on 25/11/2013

I don't usually do reviews, but I feel that people need to know about this. I placed an order through Hungry House on Friday night, only to be told it wouldn't be delivered for almost 2 hours. I contacted Hungry House to cancel, as I was due to go out. I used their live chat and confirmed that my money would be refunded by the end of the evening and the order would not be processed. Thought no more of it, until I was getting ready to go out an hour later and the delivery turned up!!! I refused to take delivery and immediately tried to contact Hungry House but with no luck. I have since sent several emails and tried to use to the live chat again and had no response. I have given up hope of getting my money back, but thought other people should be aware of the lack of customer service from this company. I suspect they will post against this and say to contact them, but as I've already tried I don't plan on spending any more of my time trying, its time for them to contact me.

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