Written on: 25/11/2013 by hwer (1 review written)
RETURNS ARE NOT FREE AND SIZING IS CRAZY.
I have ordered quite alot from ASOS in the past and the sizing is always ridiculous. I have ordered two dresses from them that were so huge that I would have had to size down about 4 sizes to even come close to fitting but the problems start when you try to return something. The first time I ordered, I accidently used the UK website and they don't offer free shipping so the last time I specifically ordered from the US site that exclaims "free shipping both ways" all over the place. The international policy does not say anywhere that it is excluded from this. I have contacted customer service many times and they just send me back to this ambiguous return policy. The second problem is the return address is in the UK (even though I ordered from the US site) and the shipping from Canada to the UK is more than the dress was worth and they won't send me a US return label. Horrible customer service and I won't be shopping with them anymore which is a shame because the product is cute.