Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

2353804

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★★☆☆☆

“RETURNS ARE NOT FREE AND SIZING IS CRAZY. I have...”

Written on: 25/11/2013 by hwer (1 review written)

RETURNS ARE NOT FREE AND SIZING IS CRAZY.
I have ordered quite alot from ASOS in the past and the sizing is always ridiculous. I have ordered two dresses from them that were so huge that I would have had to size down about 4 sizes to even come close to fitting but the problems start when you try to return something. The first time I ordered, I accidently used the UK website and they don't offer free shipping so the last time I specifically ordered from the US site that exclaims "free shipping both ways" all over the place. The international policy does not say anywhere that it is excluded from this. I have contacted customer service many times and they just send me back to this ambiguous return policy. The second problem is the return address is in the UK (even though I ordered from the US site) and the shipping from Canada to the UK is more than the dress was worth and they won't send me a US return label. Horrible customer service and I won't be shopping with them anymore which is a shame because the product is cute.

Visit asos.com