I've given Jacquie Lawson Advent calendars to family and friends for the last three years. Although some have worked, most haven't. My computer configuration is more than adequate but I've not yet managed to get an Advent calendar installed. The helpdesk seems to be staffed by non-English speakers (despite the English-sounding names) who seem incapable of reading my queries and simply respond with cut and pasted paragraphs from the help pages. They don't even seem to appreciate that different names are giving the same reponses.