written by on 23/11/2013
The website name sums it up perfectly - these are useful tools! I have a small home-based business where I take orders and ship out products. I get a lot of phone traffic, because the products are customizable, so I was chained to my phone for a good portion of the day. This service is fantastic for getting me off the phone and making more products! Not only can you write the script, but you can choose demographics for the call center people - they even have different industries that the call centers represent. There is a video on the website that walks you through how it works, and that was very helpful. I really liked that the cost per minute was broken out, and that you could listen to calls and give feedback to the agents. The whole setup is very professional and reflects well on my business. This is just a great product, and it is making my life so much easier. I am thrilled with it!