Written on: 21/11/2013
I had book a premier deluxe room from agoda ,after I had made payment they email to inform that the premier deluxe room is under renovation ,and they suggested I downgrade to deluxe room instead. So, I ask for a refund from the different. What I check from agoda website the different between premier deluxe room and deluxe room is USD 20+, in the end they refund only USD 3+. I felt cheated . This is not the first time I book from them ,but this will definitely be my last time.
They only do business and do not provide any service for consumer .