Written on: 20/11/2013 by th_muller (1 review written)
I was urged to exchange a pair of Castelli Arrivo Bib Tights (size Large) to a larger size. Size Large was "available" (not in stock) which therefore took a while to get. But to my surprise I got a pair Castelli Sorpasso Bib Tight size XLARGE.
I decided to keep them and got a refund of the difference.
So the response was quick, but to send another model was a disappointment. Therefore only 3 stars.