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★☆☆☆☆

“Simply terrible ”

Written on: 19/11/2013 by Solly122 (1 review written)

I made 2 hotel reservations via hotels4u.com , on 27th of SEP 2013 the web site has terms and conditions which were not available the time i made my booking

on 2nd of OCT 2013 i wanted to make another booking at the same hotels for my brother and his family , i saw the new conditions , so i sent an email to inform them that about my situation in order to avoid problems during check in

after 45 days, again ! after 45 days I got a reply that they are sorry to cancel my booking due to the new conditions

I sent many emails to explain that the new conditions don't apply on my case, even it dose , i should have been informed earlier not after 45 days

They keep sending me answer machines emails , very rude and unprofessional, they don't even bother to address the emails so People don't get confused

I don't recommend any one to make there booking with this company, I work for hospitality industry myself and never experience that level of service