I made numerous telephone calls and used their live chat to try to discover why my order had not been delivered. I was told it was being sent out express and I would receive it the next day. They told me that several times. When it still did not arrive after 3 weeks I opened a dispute with Paypal. I informed Sportshq I wanted a full refund but the online agent said they would only refund my payment if I closed the complaint with Paypal. Paypal said do not close the complaint until you have received a refund as the case could not be reopened if the refund was not given. I told the online agent and copied the relevant text from the Paypal website. He still refused a refund although he cancelled the order. So now I have to pursue them through the Paypal dispute centre.
They are BAD NEWS!!!!!