Report Abuse

“Unreliable”

written by on 18/11/2013

Groupon doesn't seem to be very interested in helping/refunding the customer when things go wrong. Instead, they seem to want to distance themselves from the transaction by getting the customer to sort things out direct with the business. For example, the plants that I've received from Gardening Express are so inadequate that a friend's first reaction was to howl with laughter when he caught sight of them. Nevertheless, despite sending photos to Groupon, I seem to be stuck with them, as Gardening Express expects the Customer to pay to return unwanted orders, which would leave me substantially out of pocket. Trading Standards, please investigate these businesses, as there are so many complaints about them.