Written on: 16/11/2013
I have been ordering from RI for at least two years. I was impressed by its fast international delivery. My first parcel arrived within 3 days of ordering. The rest of my orders over the years were delivered within a week. My last order placed on 17 Oct 2013 did not arrive. It was despatched on 18 Oct 2013 and expected delivery was on 1 Nov 2013. It did not arrive. Contacted customer service and as usual, gave me a templated reply and asked to wait till 14 Nov. Said unable to check status. Today is 14 Nov 2013 and parcel did not arrive. Asked to fill up missing parcel form. Really disappointed with RI and not so customer friendly customer service.