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“A COMPLETE JOKE!!”

written by on 14/11/2013

While my Sony xperia z was on charge a crack appeared on the inside screen? Thought thats ok I pay £15per month to geek squad who say will replace phone next working day! Well I went to carphone warehouse on the saturday to sort out the claim all going well even got offered a diff colour of phone, then they tell me my phone is not in my name its my partners, this is where it all went wrong adamant it was my name they refused & told me I hadn't had a contract since 2011, so angry & annoyed after spending 40minutes in the shop with a bored 3year old & tired 1year old I went home! I found all the documents proving this was my phone in my name, I returned to the shop the following day to which there were diff staff so I explained the situation & the claim was then on the go until the guy found out it was not in my name? The ime number or my phone was not on my details, so he asked if any members of my family had the same phone, no! When I bought the phone it was the manager who had dealt with the setup etc!, I was now being told I would have to wait until he had spoken to the manager who was working in another store & that he would call me that day to have this all sorted this was at 10am so I left once again after another pointless 30minutes, by 3:30pm I had heard nothing so I gave them a call to find the manager hadn't been in touch & that he would call him again & call me the next day!! So this is now 3days since I was without a working phone, I went back to the shop on the Monday and once again the gentleman said he still hadnt heard back from the manager so I demanded he called him there & then, eventually the manager responds & had the whole situation explained to which he says to call it department so the gentleman did to then tell me it would take 24 -48hours for a reply! Once again another 30minutes of my time wasted! 48hours up still no new phone or resolved issue, 7days I have been mucked about because of a managers error!!! Why bother psying £15 so far its for nothing!!!! I am wanting compensation for all this carry on