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“WORRIED NOW NOT REGISTERED WITH ATOL”

Written on: 14/11/2013 by COLIN2012 (1 review written)

Arrived at hotel 17th October 2013 Marina Delfin Verde in Alcudia. Was told at reception they had no booking in my name nor any reference to me through LCH.
However I hold a Marina Hotels Gold card (you get after 5 stays in a Marina Hotel) and the receptionist believe it or not recognised my wife from previous visits. She asked us to get a drink in the bar while she sorted with head office but she had rooms available (second to last week of season) and as I had the card and had mailed her a few days before requesting a particular room, she said it would be no problem. After a short while she confirmed that no reservation had been received at head office but I could have a room, where I wanted.
ALARM bells now ringing.
We had a good week and on leaving I spoke to the receptionist and told her I would speak to LCH on my return and let her know the outcome, bearing in mind the hotel was only open for one more week prior to closing for the winter season.
The day after my return I phoned LCH and spoke to Customer Care who advised me to email with my concerns, but after a lot of persuading searched my booking and said although he was telling me he had found confirmation of my booking with the Marina reservations office he couldn't tell me officially and once again stated I would have to mail Customer Services.
I did this and got a the six week response as mentioned in other reviews. This was totally useless due to the hotel closing and I couldn't reply to the receptionist who had done all she could to sucessfully help us.
Acouple of weeks passed and I received another mail again stating it would be six weeks before I would receive a response, ANOTHER SIX WEEKS TOTAL NOW AT LEAST EIGHT WEEKS.
This is either the third or fourth time I have used LCH and put my trust in them, but this has now been shattered.
Perhaps Marc you could add some clarity and a positive response instead of some of the waffle I have seen in the replies.
Why have LCH changed to a Spanish Company thus relinquishing the membership of ATOL 6516, this is what all sensible British tourists look for.
Why do you say the Spanish protection is as good as ATOL or even better and why is this not explained on the first pages of the web site. Is it a fear of losing bookings?
It looks as though I am now back to Thomas Cook or Thomson and their more expensive holidays and less choice of hotels.
I suggest LCH immediately revert back to the good old days, re establish the ATOL registration and return to being an English operated Company. I am already looking for a January holiday, but unless LCH change their policy I will be finished with them.
Well LCH mailed me asking for a review, here it is, take note!

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