Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

2337554

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★★★★★

“They got us full refund on medical grounds”

written by ExoticMary on 14/11/2013

We have recently had dealings with southall travel and are very happy with their customer care and the way they handled our situation. My mother was unable to travel due to a severe medical emergency which required surgery. We asked southall for full refund on the medical grounds. The initial response was not very positive and we were not promised that we will. They said air India seldom made full refunds on medical grounds but added that they would try. It seems they did as we have received the full refund as requested! Air india does seem to not entertain such requests often and we highly appreciate the fact that southall has saved us from incurring a financial loss. Will definitely use their services again.

Was this review helpful? 0 0