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★★★★★
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“Fast Effective Respectful Help”

written by RobertDil on 13/11/2013

I had struggled with the Plesk control panel to set up a mailbox for a new website. I wanted to have an email address with the domain name of my website.

Over a period of several days, I had tried to adjust settings in the email setup part of the control panel, but my test emails tomy new address just bounced. I'm a fairly clued-up techie, but eventually had to realise that on my own I was failing to achieve!

So I raised a support ticket, at 8am on Monday morning. This wasn't a crisis, so I didn't mark it "High Priority" or anything dramatic.

The help desk response was immediate, respectful, and effective. They emailed me a couple of questions, then quickly set it up for me. Within an hour (most of which was my delay replying to them) the email address was set up and running.

Thanks, UK-C, for a great service

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