written by UNHAPPYCUSTOMER08 on 13/11/2013
Have been with the Co-Op since 2008 and initially their on-line banking experience left a little to be desired. Subsequent upgrades (about a year later) resulted in a great service.
My issues tend to be regarding administrative ones. Simple things like requesting a second token so business partner could access on-line banking and changing address are far too difficult resulting in numerous phone calls and just wasting time. The worst for me was the most recent decision where the signature on our letter to confirm a change of address did not match the original mandate for one of the business partners. It took 6 weeks for this to be sent to us. Three phone calls (from abroad) and confirmation from the "offending" party that it was her signature did not assist.
These may seem like small issues but they take far longer to resolve than should be and has resulted in the decision to close our accounts with them.