Written on: 09/11/2013 by ABLA82 (1 review written)
I WAS ON THE PHONE WITH best travel to MAKE CHANGES TO My itinerary. Mistakenly I hit the cancel button instead of 'reschedule' so I lost the ticket. The customer service person, rude and judgmental, will not reschedule until I pay a $450 fine. The airline company charges $250 but couldn't help since I didn't buy directly from them. With this very bad experience I will no longer buy an air ticket from bt travel.com again! Bunch of scumbags!