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★☆☆☆☆

“Stay away! They don't care and it shows.”

written by on 09/11/2013

EDF seem to come out fairly well in price comparisons for electricity but this is more a case of the best of a bad job as all energy providers are ripping us off.

EDF's customer "service" is not poor, it's non-existent. They don't care and it shows.

Limited information is provided about accounts and energy usage, basic enquiries about tariffs and off-peak periods are ignored (I suspect to keep people paying more than they need to) and complaint handling is dreadful.

We were told by the meter man that we are on Economy 10 and so managed our electricity usage accordingly. We have now found out on our first bill that we are on Economy 7 and so have been using electricity at a peak rate, thinking we were on the low rate.

They have now decided that our monthly DD is too low, despite our being £175 in credit and our estimated usage for the year being less than anticipated at our current DD rate! So they want to increase our DD despite already having a lump of our money.

Very hard to plan and budget with this supplier and their communication is terrible. If I'd known this before, I'd have stayed away.


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