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“Terrible Instructor and company”

written by Fiona22 on 08/11/2013

Hello. I wanted to let people know that I regret choosing Britannia driving school and going for an intensive course (Manual 39 hour) It may be good for certain people but it is not a good way of learning to be a good driver for life. However I feel the reason why I did not get the full potential out of this course was due to my instructor (grey hair, glasses, beard) who works around the Surrey area.

- Not very patient or calm
- Talks a lot about his life rather than focusing on the task at hand and passing knowledge.
- Bad techniques (Told me to pull off with just the clutch and not to press the accelerator! No wonder I always stalled all the time and he failed to even realised why)
- Was late often and never apologized nor made up for it.
- It did not help how he actually stressed me out during my lessons by always raising his voice "They will fail you if you keep doing that!!.."

On top of this, instead of the 6 hours a day of lessons, I actually only did 5 hours a day as my insturctor was including an hour break at his request (so I was technically paying for my break?! how unfair)

Customer service seemed nice and helpful when it came to answering my questions and sorting out my payment but after that when I complained to them they ignored every single email. £131.70 was wasted.

It would have been nice to at least get a courtesy reply to even state they won't do that for me, but nothing. This proves that not only is my instructor unprofessional but so was the office team.

My current independent instructor is so much better and helpful!