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“cancelled order which cost the most but took my money!...”

Written on: 06/11/2013 by shanny87 (1 review written)

Absolutely terrible service i placed my 3rd order (all previous orders i have never had a problem with) paid extra for next day delivery but waited in all day and never turned up! so called them to see what was going on they said they would send it out to me the following day and refund me the extra i paid for postage! the following day (today) i was still waiting for the items to be dispatched so called to ask them what is going on and they tell me my order has been cancelled baring in mind i had paid £132 for this order 2 days before hand. and still have no refund i will NEVER be using this service again, they told me it was an issue with the name on the card as it didn't match with the name of account holder, which i had already told them i have ordered 4 times with the same card and its never been a problem waste of my time!!!

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