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★★★★★

“Excellent Service”

written by Jamee2013 on 03/11/2013


The Wedding Wardrobe was the first shop that I visited and I was immediately impressed with the great customer service I received from Lynn and Gena. My first appointment lasted over an hour and I tried on many different dresses. Both Lynn and Gena were very forthcoming with ideas, showing me different dresses and I thought from my first visit I had found my perfect dress. I made a follow up appointment for the coming weekend so my Sister could see the dress.

The next visit was as equally as enjoyable as the first. Not only was the customer service excellent but both my Mam and Sister thorough enjoyed the experience of me trying on dresses and we had a great laugh (& a few tears). I was torn between two dresses and couldn't make up my mind which one to choose. Instead of putting pressure on me and doing the 'hard sell' Lynn advised me to go away and have a good think about which dress i wanted. I really appreciated this approach, and left the shop with my head buzzing.

I still couldn't make up my mind on which dress to go for and decided to explore other options. This included shops in Durham, Lanchester and Shotley Bridge. I did see a few nice dresses but my mind kept going back to the one from the Wedding Wardrobe and none of the shops offered the same service as the Wedding Wardrobe. After a very unsuccessful 7 hours of wedding dress shopping I decided to go back to the first shop for the third time!!!

Luckily Lynn was free and I explained the day I had just had. Lynn patiently listened and helped me try on the two dresses I liked from my second visit plus a few others. We discussed in detail the pros and cons of each dress, this was turning out to be one of the hardest decisions I have had to make. After another hour, I finally decided on the dress I will wear for my wedding.

I would of never thought that I would find my dream dress on the doorstep, but I am confident that however far I would of travelled, I would never of found a nicer dress or received the excellent customer service that I did.

I highly recommend the Wedding Wardrobe in particuar, Lynn and Gena. Thank you very much for everything.

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