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“Don't shop here”

written by Sandy1947 on 03/11/2013

I ordered 8 place settings of Mikasa Dinnerware from my local Belk's store. They were on sale, and because they didn't have them in stock I was given free shipping. They charged my credit card. When I didn't get a confirming email, and couldn't register online to see my order, I started calling Customer Service. I was assured twice that everything was OK and my dishes would ship soon. By the 3rd call I was very upset, spent another 1/2 on the phone and was told this was being submitted to "Administration" and I would be hearing back in 48 hours. Sunday morning I received an email saying that "due to unforeseen circumstances"...no other reason given...my order was being canceled and there would be no charge to my credit card. I checked my card and there was no charge. However, I wasted 1 week, drove to their store and spent time calling Customer Service 3 times only to find out they don't want my business. I will never, ever do business with Belk's again.....there are a lot of stores and internet companies that treat their customers with respect. This was despicable....be very careful about ordering from this company.