Written on: 30/10/2013 by SBarton (1 review written)
Ordered flowers on the Saturday to be delivered on the Monday, had to phone Tuesday and apparently there was a technical hitch and it wasn't processed, not that they told me this! Wednesday still no flowers but lots of excuses and phone calls. Now it's Thursday and still no flowers and apparently it's my fault.
The customer service is beyond awful and it ruined a special surprise. The customer service is ridiculous, one guy couldn't even get the order number in the right order after repeating it god knows how many times! You can't speak to a manager and the online chat support is anything but support. I would never use these again and if anything I would want to advertise how bad they are!! They have ruined my week and still no flowers!