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“Flight times changed to late night flight and bad service”

written by cottingham on 25/10/2013

I booked with Thomas Cook as their flight times fitted my needs. I have now been informed that they have changed the flight times to arrive well after midnight. The flight change notification gave a high cost 0871 number to phone to discus options if you were not happy with the change. I phoned this number and after waiting in a queue for over 15 minutes I was just quoted the T$Cs that allowed a 7 hour flight time change without any compensation or cancellation rights.
I will not recommend or use Thomas Cook again

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