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★☆☆☆☆

“They make it impossible to home return.”

Written on: 25/10/2013 by Beck101 (2 reviews written)

Bought some shoes for my daughter. They were too small. Tried to return via the free home return service. It's not going well. Still no arrangement made after 3 days of request being accepted. Contacted ZARA via contact form. Reply told me to click on a link in the email. This link doesn't exist. My email stated:

Hello

We inform you that a courier will send you an e-mail within the following 24 hours to select the collection date or request a postal label. Please note that the e-mail expires in 5 working days.

In case of further queries, please contact our Customer Service through the contact form or call.

Regards,


I'm not a happy customer.Feel liked i've been conned and now have to travel a very long distance to find a store.