Written on: 24/10/2013 by 10susan65 (2 reviews written)
Ordered Bloch tap shoes for my daughters. I knew what sizes they needed because they already use this brand, but the sizes that were delivered were 3 sizes too big because they had "converted" them. I explained on the phone that I hadn't needed them converted because I had ordered the right size and was told they would be happy to exchange them if I returned them at my own expense! Apparently they haven't sent me the wrong size, it's my fault because I didn't read the size guide. My understanding of a size guide is something you use if you don't know what size you want, not where the company publishes details of it's trading practice. I didn't get the sizes I ordered. It's not my mistake. Look at their facebook page, 5 dissatisfied customers in the last hour right now.