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★☆☆☆☆

“Item not delivered after 5 weeks.....STEER CLEAR!!!!!!!”

Written on: 22/10/2013 by BenAllen (1 review written)

STEER CLEAR AT ALL COSTS!!!!....I wish I had visited this forum before dealing with these scamsters. Presents as a UK company - but this is a front only, you are dealing with a Hong Kong operation. I ordered 5 weeks ago. The item has not turned up. On enquiry, the parcel went into a postal bag with other parcels which the courier dumped into the Royal Mail system. The item apparently reached UK 10 days ago but neither the courier nor the company know where it is. That is if you can believe what you are told....I am now advised by the company that it is not their problem - but they will 'assist' me in pursuing the courier!! They refuse to confirm that they will cancel the order and refund my money. I have had to involved Barclaycard to seek recovery. The 'Customer Service' (telephone/emails) is an absolute joke.
It seems that many people are in the same boat here - goods ordered, not being delivered - do yourself a favour STEER WELL CLEAR!!
By the way, the awarding of any star at all is excessive (but required under this review system) - if I had a rude symbol option, I would have used this.