Was a little skeptical because of some previous reviews but received the item within 5 days and at a fantastic price. Small issue with delivery options but was upgraded to express shipping for no charge. Live chat feature worked well for resolving any issues and very happy with price and service. No issue with customs or additional collections, perhaps I was lucky.
Good - live chat option, buying experience, price, price, PRICE!
Bad - .co.uk address but based in HK (no UK consumer rights)