Written on: 18/10/2013 by indiependantfilm (1 review written)
Where to begin... I had to rebook. After cancellation of a flight it costs $300 to rebook. If you don't rebook by the original flight departure you lose out on the entire fare. Insurance did not cover the reason I had to cancel. BTS doesn't mention this until after you cancel. They have some vague mention of it in their policies that ballparks the cost nowhere near $300. I was charged an additional $145 for fare difference of the rebooked flight yet the fare was the same as the last booking. So it has now cost me $445 to rebook. I sent an email a few weeks asking about the $145 and no response. I sent another today.
If you need to call them it takes 20 minutes to talk to anyone. I've called on all days, not just their "busy days." Apparently they're busy on all days.
There's no consistent policy or knowledge between the entire staff. One employee says one thing, a different employee will say something else.
Email customer service does not respond to any inquiries I've had. There's been about 7 or 8 emails I've sent and I haven't received one response for any of them. These are important too - overcharges on my credit card, international flight that needed to be booked, questions on policy for rebook, etc. Zero responses.
The manager/supervisor has been "at lunch" on 4 occasions that I've called. It was nowhere near lunch time.
Best Travel Store confirmed a flight for me that was different than the one we agreed I wanted. I received an email from FAREBOOM a few days later of flight ticket confirmation that WAS the correct one. AND it was CHEAPER than what BEST TRAVEL STORE said it was. Serious communication problems here.
There is no point to using this service. They do nothing for you, their costumer service is unresponsive, it takes 20 minutes after being on hold for someone to pick up the phone. CUT OUT THE MIDDLE MAN and call the airline. These guys are completely useless.