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“Deception ”

Written on: 17/10/2013

It was the first time I used I made a reservation for a hotel in Calisotga, CA, US. The reservation was confirmed by the In an hour I received e-mail from the hotel that they cannot accommodate me because they do not have a room available for the date I made my reservation for. I called and told their representative about the situation. She was very nice and offered me to find another accommodation. Because of the inconvenience, she also offered to pay in full for my new reservation. She advised me to send the receipt form the new reservation to them for full refund. When I sent the receipt to booking. com, I was informed that I get refund ONLY for the difference in the cost of the first reservation. I feel deceived by the cunning representation when making my new reservation.

I could have made reservation with another company, but due to this generous offer I rebook with and made another reservation with them later during my travels before I knew about this outcome. I will make sure never to make my travel reservation through again due to their misrepresentations.