I made a purchase using my credit card, which I returned. They said they were unable to refund my credit card and asked for my bank details as that was the only way to refund the money. Clearly, nobody is going to email their bank details. So, I am now £80 down and therefore I would not recommend using this site. Take a walk to House of Fraser, will save you money in the long run! I think 1 star is being generous.