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“Don't go near them!!!!!!!!!! I called them out on...”

written by lornamilton on 14/10/2013

Don't go near them!!!!!!!!!!

I called them out on 13th Aug and the engineer paid 3 visits and the machine still crashed continually. Added to this he talked me into buying a new hard drive, a new external hard drive, keyboard and mouse at a cost of £252.95. He told me they were all damaged and when I gave him the original vista CDs to reinstall, he refused and suggested I install windows 7. That was no longer available so he said I had no choice but to buy windows 8. My husband collected it from Maplin as every minute is chargeed while the engineer is on the job and the would have taken him an hour.
After spending a further 3 hours he left with nothing achieved and presented me with a bill for £178.20. He slyly said he'd only charge for 4 hours instead of 5 if I gave him a £20 cash backhander. Does the company know this??

Two days later I called the company again to tell them that my PC was no better and he came back and suggested the memory chips may need replacing. He tested those and declared them working perfectly well. He fiddled about for a further 2 hours and left stating that everything was now working. That was rubbish.

Therefore I asked for a refund as stated in their policy if the work failed. No such luck. 5 weeks on I'm told the engineer reported that I'd forced him to install windows 8 which is a downright lie. Another expert has now found that the problem was a faulty motherboard. The hard drives, keyboard and mouse work perfectly well so I wasted my money on all these replacements. I'm now talking to my solicitor and trading standards. The company works in a fraudulant way and I paid a further £20 cash to the engineer on his last visit as he said he had travelled a long way and wouldn't be paid for the revisit.
I am absolutely furious, especially as I've since read other bad reviews along the same line. One of the quotes was that they cheated on the older generation, believing they were too naive to complain. This old bird is 66 and I'm fighting for other elderly folk who may fall into the PC CALLOUT LTD trap.