written by GITTINS on 13/10/2013
After paying almost £700 for a 10x10 wooden shed and porta base incl. and fitting we then endured a lengthy wait until we were finally informed of a delivery and installation date. After installation it was clear that 1 door was severly warped, many of the overlaps in the panels you could fit your hand through and one of the windows was very poorly fitted. We took photos of these issues and raised them to your customer services, who promised to send a team to rectify them, an even LONGER wait then ensued, we had to chase Waltons several times, before they gave us a date which they then cancelled the day before, after I had made arrangements to be around. They then arranged another date again I arranged to be around, but surprise surprise no fitters appeared. The very next day at 0640AM a very loud van and 3 men crunched around the gravel outside the house, waking all and sundry for 5 minutes before knocking on our door, due to the UNSOCIABLE hour and the fact that the family had been rudely awakened we got them to quickly fix extra latches to the door in an attempt to correct the warped door. We then asked the team to leave out of consideration for our neighbours. After contacting customer services once again they made wholly derisory offer of a full £20.00 (whoohoo) which added insult to injury and I would much rather keep their £20 so that we can inform the widest possible audience of Walton's appalling customer service.