Written on: 12/10/2013
I ordered three lambs wool cardigans.
One was dirty, badly creased and out of shape and had a torn pocket, obviously well worn and then returned.
It was intended as a gift, thank heavens I opened and checked it before I gave it to my friend.
How could this have been sent out? Are returns not inspected before?
I was sent a replacement, but no apology, no recompense. What a very poor way to deal with a customer.
I will never shop with them again.