Written on: 10/10/2013 by sandy1 (2 reviews written)
Would never buy from BHS online again
I bought a lamp online which arrived damaged so has to be returned. I asked for a refund including my postage according to the distance selling regulations ti received a refund for the lamp but not the postage I had paid. I emailed customer services twice but didn't receive any replies so tried to phone them on their premium rate line, I was kept hanging on for ages as no one answered. I will spend my money elsewhere in future as there customer service is the worst I have experienced, really it doesn't exist!