Written on: 10/10/2013
I unfortunately had to deal with them as the result of an insurance claim for a stolen bike. They had a limited range of bikes at full retail price and didn't have several models and sizes shown as being available on their website. If there is a problem with the bike it has to be boxed up and sent back to them - not sure how knowledgeable they are - they suggested the pedal arm be glued on when a problem occured after 6 months and just 15 rides when the bike was still under warranty.
In short, do whatever it takes to get a cash settlement from the insurance company and buy a bike elsewhere!