Written on: 09/10/2013 by 0290blue (1 review written)
If you have a faulty item it needs to be sent away for testing before it is replaced or a refund issued.
So you may have spent £100s on shoes for example and when they leak and your feet get wet, you won't be trusted.
The shoes will be sent away, with no timescale for resolution, no shoes and no money that you spent on them.
In my case, I had to contact the store to chase up my returns every step of the way (at one point finding out that my returned shoes had arrived in store a week before and that the store had rung me once on the wrong number...and that was their sole input into the whole process). Very, very poor attitude of staff members was the final nail in the coffin and has really put me off shopping there.