Written on: 08/10/2013
We just returned from a trip to Puerto Vallarta, MX. Unfortunately, when we arrived at our resort, it was absolutely not what we expected. We spent 2-3 hours walking around the resort, checking things out but realized we needed to make a change. I went to our room to call Bookit.com to try to change the reservation. The associate was friendly, calm and polite. She assured me that I was not "stuck" in a resort I didn't like and spent the next hour explaining resorts and making a change to our reservation. She also called our existing resort and spoke with the general manager to explain why we were unhappy. After she confirmed our new reservation, I asked to speak to her manager and gave this associate praise for a job well done! This was our third (and definitely not last!) trip we use Bookit.com for! The service was amazing and our new resort met all our expectations and more!