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“Never again with lowcost holidays”

Written on: 07/10/2013 by DDKing (1 review written)

Booked our holiday with lowcost holidays and at the time of booking we opted to pay for late checkout as our departure from the hotel was 21:50 and did not want to be waiting in the hotel lobby from 12 noon which is the normal checkout time. Low and behold we was in our room at 14:30 and the phone rings. Why are you still in your room you should have been out at 12 noon, I replied we have paid for late check out, the reception asked us to bring down the holiday voucher so they could check. Thanks a bunch lowcost holidays you only sent it as a request and not a paid for option which we wanted. Second disaster was the transfer from the airport to the hotel. we asked inside the airport which coach to get on and they said coach 'G' which we got onto. sitting down waiting to go the travel rep comes on boad the coach to check our travel voucher and our names were not listed so off the coach we get, the coach was only quarter full anyway so we could of stayed on it really. we were told to wait over there for coach 19. which we did it turns out to be a beat up old van with 6 seats and our luggege had to go onto the back seats with two other peoples. the 50 minute transfer was crazy with the driver driving so close to the vehicles in front speeding along with doors and windows rattling. the worst ever we thought we were going to crash at on stage. then the fun starts I checked to find out what time our pick up was for our return transfer and to my amazement we had to download the shuttle hoppa app to our mobile input the travel voucher ref number to get the pick up time. Never again with lowcost holidays. Flight though was excellent as you would expect with Thompson and the Marhaba Palce hotel Port El Kantaoui was lovely. next time we go back it will be either with Thomas cook or Thompson holidays everything in one package and NOT as lowcost do it all over the place. I would finally like to add Tunisia is a wonderful place it was our second time there and we will be going back. Please just be careful who you book with and you'll have a fantastic holiday in Tunisia. If we could have booked with Thomas Cook we would have done but could not get the flights we wanted. Thomas Cook was who we used on our first holiday and can highly recommed them......

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