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“OPEN LETTER TO ANNE CAVEN at VERY.CO.UK”

written by diggers253 on 04/10/2013

I am told you are the person responsible for the utterly dismal service you are inflicting on the British public.

For your information, with online experiences like those at Amazon, Tesco and even Ebay being commonplace, we have come to expect a certain "bare minimum" when it comes to online shopping.

You are falling woefully short of even the very lowest benchmark. Unless you anticipate providing a service that might be amusing to inflict on someone you dislike or whom has annoyed you hugely in some way, its hard to imagine how you look at the business you have created and the customer experience you generate and conclude you have anything other that contempt in mind when you go to work.

It is simply unacceptable to send your customers broken and used items - presumably customer returns you have just resold without checking - or to completely fail to send anything at all and then demand 21 days in which to process the refund.

It is equally unacceptable to insist your customers wait in from 7am until 7pm to have said broken items collected - only to find that you had forgotten to arrange the collection at all.

If your customers write to you and complain. READ the correspondence. If they write in about two separate complaints don't just send the same "cut and paste" reply to both without reading them because it gives the game away.

We, the internet using public, are not stupid. We can work out that four phone calls being on hod for twenty minutes a go to your premium rate number = more money that the broken toy you sold in the first place.

STOP IT! Treating people like dirt and then making them phone your premium rate help line to sort out your mess is not friendly!