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★☆☆☆☆

“Dreadful”

written by on 04/10/2013

Application for agreement in principle was smooth and service was friendly. But when I got through to the formal application it turned into a nightmare. YBS are unbelieveably bureaucratic and at times laughably ridiculous in terms of the documentation they required, rejecting certified documents because the solicitor's stamp didn't have a phone number on it, and demanding that pdf documents be certified, which meant printing 2 copies and asking someone to confirm that one printout was the same as the other!

But more seriously every iteration took more than a week and after a month of delays and my purchase about to fall through they suddenly asked for information about a separate buy to let mortgage I had, and my wife's maternity which they then used to reject the application, even though they had not wanted this information for the agreement in principle despite me offering to them.

Now my purchase is going to fall through and I wish I'd never applied to them and got into this situation. I advise others not to touch them. The rates are great but you'll pay in other ways.

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