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“Late Delivery Appaulling Service and Faulty Goods”

written by hollygirl on 03/10/2013

I ordered a Somerset Divan Bed from Divanbedsworld for my Grandson on Thurs Sept 26th, when confirmation came through they had order the wrong size!!! I rang the Sales number to check "Oops what happended there" was the response so my order was amended with the correct size. If I hadn't rang I would have got the wrong size, well so you would think. I purchased on the understanding it would be delivered on Tues 1st Oct without fail as that was the only day I could take delivery I was assured it would be. You guessed it, the bed didn't arrive, my young Grandson had to sleep on blankets on the floor!!!! No response from after sales they shut at 6pm and guess what they say delivery is between 8am and 6pm, so if it doesn't appear and you ring the lines are closed, theres a surprise!!. The bed arrived the next day only after I chased the courier which I found myself after searching the internet using my order and consignment, they were helpful and said they hadn't received the bed so delivery was never going to happen, then they rang and told me one part of the order arrived but not the until late on the night of the day it was supposed to be delivered so doubtful I could get it the next day but he would try and track it down. Well he did a good job found it and got the bed out to me no thanks this company. More unpaid time off work!!. I have sent several emails no response, I have phoned after sales dozens of times the shortest queue time was 35minutes the longest 58minutes, so I thought I would have to wait to get it sorted as the bed arrived secondhand!!! the base was obviously a return.!! \nd the mattress had dirty marks. After 52 minutes of waiting in phone queue I got cut off!!!! My husband has repaired the base himself so my Grandson could go to bed and the dirty marks on the mattress will have to stay.. It has been 3 days and still no response to any of my emails and I cant get through to After Sales, if you ring new Sales the queue times are seconds literally, but they cant do anything it has to be After sales. My next port of call is tracking down their CE and contacting Trading Standards and trying to stop the payment. Lets see what response I get now. I may not be successful but I am going to do my best and I have a drafted a message for "Watchdog" tv programme.