written by Wilyconsumer on 03/10/2013
Although The Great Cake Warehouse.co.uk has baking items at a comparable price to other online baking supply shops when you come to pay you find the quoted figure of £4.95 postage mysteriously then has 20% vat added which actually means the postage is £5.95. I personally think this is very underhand and I have never come across quoted p & p having vat added onto it on any other site, and I use a lot. The p & p quoted is always the p & p you are charged. I know its only £1 but an extra pound from every customer would be a substantial amount over the course of a year. This has been posted to enable others to make a proper comparison before deciding on which baking supplier to buy from. I emailed them saying I did not think they should do this as it is not obvious on their website and they said they are charged vat by the courier. Fair enough, but show the p & p to be £5.95 and not try to pull the wool over our eyes by saying p & p is £4.95 when this is obviously misleading. I cannot recommend any company which is not clear and transparent.