Written on: 02/10/2013 by Hotbunny
I do lots of shopping online from a big range of companies . I order from big names and small shops and ive never had any problems at all . I placed an order online for next day delivery and did not receive my order . I gave them two days thinking maybe by chance there had been a problem . Third day I started ringing they had no idea where my parcel was after many phone calls and emails they then finally found out my parcel was lst and had not been received by Hermes ! Then they informed me I had to be sent out a form which I must sign to say I had not received my parcel before I could be refunded . I think this is so wrong considering Hermes have confirmed they never had it !!! So after eating nearly a week to receive this t has taken three weeks to receive my money back !!!! Shocking service will never order again ever !!!!